Terms of Service

For the purposes of these Terms the following definitions apply:

• Service Provider — Coldabry LLC with registered office at ul. Grunwaldzkiej 212, 80-266 Gdańsk
• Service Recipient (Client) — entity using the {brand} System under a concluded Agreement
• System / Platform — SaaS application available at app.palyri.com
• Account — the Client's individual account in the System
• Tenant — an isolated instance of Client data within the multi-tenant architecture
• User — a natural person authorised by the Client to use the System
• Plan — the pricing tier selected by the Client (Starter, Growth, Pro)
• Agreement — the service agreement concluded between the Service Provider and the Client
• Billing Period — a calendar month or year, depending on the selected plan

1. The Service Provider makes the {brand} System — CRM-class software available in the SaaS (Software as a Service) model via a web browser — available to the Client.

2. The System enables in particular:

• Managing leads acquired from advertising campaigns (Meta Ads, Instagram Ads)
• Automating communication with leads via WhatsApp and other channels
• Reporting advertising campaign effectiveness (ROAS, CPL)
• Managing clinic package and service sales
• Managing multiple clinics within a single account (multi-tenant)

3. The detailed scope of functionality for each Plan is available at palyri.com/cennik.

4. The Service Provider reserves the right to expand System functionality. Restriction of functionality may only occur after giving the Client 30 days' prior notice.

1. The Agreement is concluded at the moment of:

• Registering an account in the System and accepting the Terms, or
• Making the first subscription payment

2. Only adults with full legal capacity and legal entities represented by authorised persons are entitled to conclude the Agreement.

3. The Client undertakes to provide true, complete and current data during the registration process. Changes to data should be reported immediately.

4. One entity may hold one main account (tenant) in the System. Additional clinics can be added under the multi-tenant plan.

1. Using the {brand} System is subject to payment in accordance with the current pricing available at palyri.com/cennik.

2. Payment is collected in advance for each Billing Period (monthly or annual).

3. Payments are processed via the Stripe payment gateway. Accepted payment methods: credit/debit card, BLIK, bank transfer (for annual plans).

4. VAT invoices are issued by the 7th day of the month following the Billing Period and delivered to the email address provided by the Client.

5. In the event of failure to settle payment within 7 days of the due date, the Service Provider has the right to:

• Send a payment reminder
• Restrict access to the System (read-only mode)
• After a further 14 days — suspend access to the System

6. Client data is retained for 60 days after account suspension, after which it may be permanently deleted.

1. New Clients may use a free trial period for 14 days.

2. During the trial, access to the System is unrestricted (within the Growth plan scope).

3. No credit card is required to start the trial.

4. After the trial period the account automatically becomes inactive — we do not charge any fees without the Client's express consent.

1. The Service Provider will make every effort to ensure the System is available continuously, 24 hours a day, 7 days a week, except for planned maintenance breaks.

2. The Service Provider guarantees System availability of 99.9% per month (SLA). In the event of SLA breach the Client is entitled to:

• Availability 99.0%–99.9%: no compensation
• Availability 95.0%–99.0%: an additional 5 days of service free of charge
• Availability below 95.0%: proportional refund of the fee for that month

3. The Service Provider is not liable for:

• Outages resulting from infrastructure provider failures (Supabase, Vercel)
• Force majeure (warfare, natural disasters, epidemics)
• Outages caused by the Client or its Users
• Data loss resulting from Client actions

4. The Service Provider's total liability to the Client is limited to the amount of fees paid by the Client in the preceding 3 months.

1. The Client undertakes to:

• Use the System in accordance with its purpose and applicable law
• Protect access credentials (login, password) from access by unauthorised persons
• Immediately inform the Service Provider of any account security breach
• Process patient personal data in accordance with GDPR and the signed DPA
• Keep billing data up to date

2. The Client may not:

• Share login credentials with third parties (outside the Client's organisation)
• Use the System to send spam or illegal content
• Attempt to circumvent System security
• Copy, decompile or sell the System or any part of it

1. The Service Provider processes the personal data of the Client and its Users as Data Controller in accordance with the Privacy Policy available at palyri.com/polityka-prywatnosci.

2. With respect to patient data processed by the Client via the System, the Client is the Data Controller and the Service Provider is the Data Processor.

3. The parties undertake to conclude a Data Processing Agreement (DPA) compliant with Art. 28 GDPR.

4. Data is hosted exclusively on servers located within the European Union.

1. Termination by the Client: The Client may terminate the Agreement at any time with a notice period equal to the current Billing Period. Cancellation is done via the client panel or by email to rk@coldabry.com.

2. Termination by the Service Provider: The Service Provider may terminate the Agreement with immediate effect in the event of:

• Material breach of the Terms by the Client
• Failure to settle outstanding payments after 60 days
• The Client acting to the detriment of other users or the Service Provider

3. After termination of the Agreement the Client has 30 days to export their data. After this period data may be permanently deleted.

4. Fees paid for the current period are non-refundable upon termination by the Client (except where termination is due to the Service Provider's fault).

1. These Terms are governed by Polish law. All disputes shall be resolved by the court with jurisdiction over the Service Provider's registered office.

2. The Service Provider reserves the right to amend the Terms with 30 days' prior notice by email. Continued use of the System after the changes take effect constitutes acceptance thereof.

3. Matters not regulated by these Terms are governed by the Polish Civil Code, the Act on electronic services and GDPR.

4. The invalidity of individual provisions of the Terms does not affect the validity of the remaining provisions.

5. These Terms enter into force on 1 December 2025.